Withdraw Funds Back to Your Wallet
When you are ready to cash out, head to the cashier and pick Withdrawal. We route payouts through the same rail you used to deposit — Touch 'n Go eWallet, Boost, GrabPay or a local bank via DuitNow — so the money lands somewhere familiar. You will need to confirm your identity before your first withdrawal; after that, the process is shorter.
We do not set a withdrawal to an account that differs from the one you deposited from, which keeps your funds where they belong.
- Open the withdrawal panel — From your account wallet, select Withdrawal and choose the payout method — your linked e-wallet or DuitNow bank account.
- Enter the withdrawal amount — Type the RM amount you want to move out. The cashier will show the minimum and any pending balance conditions on the same screen.
- Complete identity verification — First-time withdrawals require a quick identity check — upload the documents listed in the KYC section below to unlock payouts.
- Receive funds in your e-wallet or bank — Once approved, the amount moves to your Touch 'n Go eWallet, Boost, GrabPay or registered bank account via DuitNow.